How to make a complaint

To make a complaint about any aspect of Cantwell Grove’s service, please contact:

Cantwell Grove Limited, The Old Registry, 6 Derby Road, Belper, Derbyshire DE56 1UU.

If not satisfied with the response, a complaint may be referred to The Pensions Advisory Service (TPAS). TPAS are an independent non-profit organisation who may be able to help resolve a complaint informally. TPAS can be contacted at: –

The Pensions Advisory Service, 11 Belgrave Road, London, SW1V 1RB. Tel: 0300 123 1047.

If TPAS is not wished to be used, or if TPAS cannot help, the Pensions Ombudsman may investigate and determine any complaint, or dispute of fact or law, in relation to the SSAS administration. The Pensions Ombudsman can be contacted at: –

The Office of the Pensions Ombudsman, 11 Belgrave Road, London, SW1V 1RB. Tel: 020 7630 2200.